Business operations 2390 | Management homework help

I need help with the following assignment for a Business Operations class. The book we are using is Collier/Evans OM 4

Lesson 4 Written Assignment

1. Provide some specific examples of quality costs in a fast-food operation or in the operation of your college or university. Classify the costs into the four major categories described in the chapter.

2. Prepare a run chart for the occurrences of defective computer monitors based on the following data, which an analyst obtained from the process for making the monitors. Workers are given a 15-minute break at 10:15 am and 3:15 pm, and a one-hour lunch break at noon. What can you conclude?

Interval Interval Interval
Start Time Defects Start Time Defects Start Time Defects
8:00 5 10:45 0 2:15 0
8:15 2 11:00 1 2:30 1
8:30 1 11:15 0 2:45 0
8:45 0 11:30 1 3:00 2
9:00 1 11:45 2 3:30 3
9:15 0 1:00 6 3:45 1
9:30 4 1:15 3 4:00 0
9:45 1 1:30 2 4:15 1
10:00 2 1:45 0 4:30 2
10:30 3 2:00 1 4:45 3

3. An air-conditioning repair department manager has compiled data on the primary reason for forty residential service calls for the previous week, as shown in the table. Using the data in the table below, make a check sheet for the problems types and then construct a Pareto Chart for residential customers.

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